Bangladesh Telecommunication Regulatory Commission has sought an explanation from Grameenphone over its network disruption.
In a letter sent to the mobile operator's chief executive officer on Thursday, BTRC asked it to inform very fast about the actual causes of the outage with an explanation considering the national emergency situation.
Besides, the regulatory body directed it to ensure an uninterrupted network across the country on an urgent basis.
Earlier, a large number of Grameenphone users in different parts of the country reported that they were facing network disruption since 11:30 am today which returned to normal after around two hours.
Grameenphone in a notice had said, "We sincerely apologize for the temporary difficulty in making calls due to the fiber optic cable cut. Our team is working with utmost importance to solve the issue quickly."
Posts and Telecommunications Minister Mustafa Jabbar told Jago News, "We are informed about the Grameenphone network down. An explanation will be sought from them in this regard."
Grameenphone’s Head of Communications Khairul Bashar told Jago News that, fiber optic cables were cut off in three places of Tangail and Sirajganj. It occurred due to road renovation works. Customers in North Bengal are facing this problem a lot.
HS/SU